Refund policy
RETURN POLICY
At Vurelle we want you to be completely happy with your purchase. If you are not satisfied, you may return your order within 30 days of receiving it, subject to the conditions below.
Return conditions
To be eligible for a return, your order must meet the following conditions:
The item is unused, unworn and unwashed, with all original tags attached.
The item is returned in its original packaging and in the same condition in which it was delivered.
The item shows only normal signs of handling. Damage caused by misuse or careless handling is not covered.
We reserve the right to reject returned items that show signs of use or damage that is not our fault.
How to start a return
To request a return, please email us at support@vurelle.com with the following information:
Order number
Reason for the return
A photo of the item (if it arrived damaged or faulty)
Your full name and address
Our team will reply with the correct return address and next steps. Please do not send items back before receiving confirmation from us.
Return shipping costs
For change-of-mind returns, the customer is responsible for the cost of return shipping. If the item is faulty, damaged, incorrect or not as described, we will cover the cost of return shipping.
Refunds
Once we receive and inspect your return, we will process your refund within 7 business days using the same payment method you used for the original purchase. You will not be charged any fee for processing the refund. Please note that delivery costs are non-refundable except where the item was faulty or incorrect.
Order changes and cancellations
Because orders are processed quickly, we may not be able to cancel or change an order once it has been placed. If you need to make a change, contact us as soon as possible at support@vurelle.com and we will do our best to help.
Your rights under the Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. If the goods are faulty, not as described, or do not do what they are supposed to do, you are entitled to a repair, replacement or refund, and we will cover the cost of return shipping in these cases.
